Terms & Conditions

1. About these terms

EaziHyre is the trading name of ROSRENTALS (PTY) LTD, registration 2026/432152/07. By requesting a quotation, completing a booking, making payment, collecting a vehicle or accepting a delivery service, the customer agrees to the applicable terms presented during that process. Nothing in these terms removes a right that cannot lawfully be excluded under South African law.

2. Our services

• EaziHyre Hourly Hire: vehicle hire from the configured minimum period, with self-drive, an EaziHyre driver, or a driver and selected crew.
• EaziDLVR: store- or supplier-to-door delivery using an EaziHyre vehicle and driver, with optional crew where offered.
• EaziDay: a 12-hour hire option, normally 7 AM to 7 PM, subject to the confirmed quotation and branch availability.
• Eazi24: 24-hour and multi-day vehicle hire using the separate rates and conditions shown in the quotation.

The booking system displays the current service configuration and an itemised estimate before confirmation.

3. Quotations and booking confirmation

A quotation is an estimate valid for the period stated on it and does not reserve a vehicle. A booking is confirmed only when EaziHyre issues confirmation and any required payment, verification and availability checks have been completed. Rates, promotions and vehicle availability may be rechecked after a quotation expires. EaziHyre will not silently change the agreed financial record of a paid or locked booking.

4. Availability and customer requirements

Vehicle categories and requested times remain subject to availability until the booking is confirmed. The customer must provide accurate contact, address, route, driver and booking information and promptly correct any mismatch. EaziHyre may decline collection or release where required information, authority, payment or verification is incomplete.

5. Self-drive identification and licence verification

Self-drive customers and authorised drivers must provide acceptable identity and valid driving-licence information and complete the verification requested for the booking. Documents must be current, legible and match the person who will drive. An EaziHyre-driver booking does not require the customer to provide a driving licence for operating the hired vehicle.

6. Driver and crew services

An EaziHyre driver operates the vehicle. Crew assistance is limited to the number of crew members selected and the service description in the quotation. Unless expressly agreed, crew service covers loading and offloading assistance at the vehicle and does not include packing, dismantling, installation or carrying through a building.

7. Loading and offloading responsibility

The customer remains responsible for identifying the goods, supervising their handling, directing the order and placement of items, checking that the load is safe and lawful, and acting as the loading/offloading foreman. The customer must disclose fragile, hazardous, unusually heavy or restricted items before service. Time used for waiting, loading and offloading forms part of usage where applicable.

8. Hire periods and minimum charges

Hourly vehicle hire is subject to the minimum hire period shown in the booking system. EaziDay and Eazi24 use their configured service periods. The agreed start and return times appear on the quotation or booking. Actual additional usage may be reconciled after the hire using the rates saved with that booking.

9. Driver and crew time

Where configured, driver and crew have a one-hour minimum and are charged per minute thereafter. The quotation shows the applicable formula or billing basis. Crew is charged according to the exact selected headcount; zero crew means no crew charge.

10. Kilometres, fuel and additional usage

Kilometre hire and fuel are separate items unless the selected service expressly states otherwise. Hourly estimates may use expected distance and fuel; final charges may use recorded time, odometer readings and actual agreed extras. EaziDay or Eazi24 may use a full-tank-out/full-tank-back rule where shown. Route changes, delays, extra stops, additional time or kilometres may increase the final amount.

11. Refundable hire buffer

A refundable hire buffer is an allowance collected for possible additional usage. It is separate from the estimated hire charge and from any security deposit. After the hire, EaziHyre reconciles actual lawful charges against the booking and refunds any unused buffer or advises the customer of a balance due.

12. Security deposits and damage contribution

Self-drive hire may require a refundable security deposit or an approved alternative security arrangement. The applicable amount is shown before confirmation. A damage contribution is the customer's potential contractual contribution toward qualifying vehicle damage; it is not the same as a refundable hire buffer. When an EaziHyre driver is included, the customer security deposit and self-drive damage contribution do not apply unless a different written arrangement is expressly agreed.

13. Super Waiver and optional protection

Where offered, Super Waiver may reduce the self-drive damage contribution, subject to the rental agreement, exclusions and correct use of the vehicle. Windscreen Protection and other add-ons apply only when selected and confirmed. These products are not comprehensive insurance and do not cover excluded conduct or goods carried.

14. Collection, use and return

The customer must inspect the vehicle at handover, follow lawful operating and load limits, protect keys and equipment, and return the vehicle to the agreed place and time in the condition required by the rental agreement. The vehicle may not be used by an unauthorised driver, unlawfully, outside agreed territory, or for an undisclosed prohibited load.

15. Cancellation and refunds

Cancellation requests should be made as early as possible and preferably at least six hours before collection or service. A reasonable cancellation charge may apply, considering the notice provided, the nature of the service, costs already incurred and the ability to accept another booking. Statutory consumer rights prevail. Full details appear in the Refund & Cancellation Policy.

16. Payments

Online customer reservations use the configured secure card checkout. Approved staff channels may record card, cash or EFT payments, with proof of payment required where applicable. All prices and transactions are in South African Rand (ZAR). A payment is not treated as verified merely because proof was uploaded; cleared funds or authorised confirmation may be required.

17. Personal information

EaziHyre processes customer information to quote, verify, book, deliver, take payment, communicate, prevent fraud and meet legal obligations. Details are set out in the Privacy Policy. Customers must provide information they are authorised to share, including emergency-contact details.

18. Complaints and disputes

Please contact EaziHyre first with the booking reference and a clear description of the issue. The parties should attempt to resolve complaints reasonably and in good faith. Customers may also exercise any rights or remedies available under applicable consumer law.

19. Governing law and territory

These terms are governed by the laws of South Africa, including applicable provisions of the Consumer Protection Act 68 of 2008 and Electronic Communications and Transactions Act 25 of 2002. EaziHyre primarily operates within South Africa. Cross-border vehicle hire or delivery requires prior written approval and the required legal, insurance, customs and travel documentation.

20. Electronic communications

Customers consent to receiving quotations, booking confirmations, payment and operational messages through the email address or WhatsApp number supplied. An electronic message, link or document may form part of the booking record. Customers must keep their contact details current and notify EaziHyre if they believe a message was sent to the wrong person.