How to request a cancellation
Contact EaziHyre by phone, WhatsApp or email and provide the customer name, quotation or booking reference, service date and reason for cancellation. A request is received when it reaches an active EaziHyre contact channel; customers should retain their message or email record.
Six-hour cancellation policy
Customers should cancel at least six hours before the confirmed collection or service time. A cancellation made with less than six hours' notice may attract a reasonable cancellation charge. Any charge will take account of the notice given, the nature of the reserved service, work and costs already incurred, and EaziHyre's reasonable ability to accept another booking. This policy does not create an automatic full forfeiture and does not limit rights under the Consumer Protection Act or other applicable law.
When EaziHyre cannot fulfil a booking
If EaziHyre cannot fulfil a confirmed booking, EaziHyre will offer a reasonable alternative where available or refund the affected amount paid for the unfulfilled service. This does not apply where performance is prevented by customer default or where another lawful remedy has been agreed.
Refundable security deposits
A self-drive security deposit is held separately from the hire charge. After the vehicle is returned and the booking is reconciled, lawful deductions may be made for amounts properly due under the rental agreement. The balance, if any, is refundable. No security deposit is required for an EaziHyre-driver booking unless a different written arrangement is expressly agreed.
Refundable hire buffers
The hire buffer covers possible additional usage and is separate from the security deposit. EaziHyre compares actual recorded usage with the agreed booking. Unused buffer is refundable; additional time, kilometres, fuel, approved add-ons or other lawful charges may be deducted or invoiced.
Final reconciliation
Final charges may use recorded start and return times, odometer readings, fuel records, selected services, verified damage or other agreed evidence. EaziHyre will show the final balance, refund or credit after reconciliation. Customers should raise a query promptly and provide any supporting records.
Refund method
Refunds are returned through the original payment method where reasonably possible. Where that method cannot be used, EaziHyre may request verified banking details and appropriate proof before paying by another method. No fixed processing time is promised because payment-provider and banking timelines may differ.
Contact EaziHyre
Phone / WhatsApp: 067 67 067 67
Email: hello@eazihyre.co.za
Website: www.eazihyre.co.za
Operating branch:
Leroy Merlin Boksburg
Corner North Rand Road & Trichardts Road
Bartlett AH, Boksburg, 1459
South Africa